Opening Oysters

• Use scissors to cut open plastic and remove oyster from packaging
• Cut or break off the outer rim of the oyster shell to create a slight opening
• Insert a shucking tool or a butter knife about halfway into the opening you created, taking care not to insert the tool fully to prevent damage to your pearl. *Do not use anything sharp*
• Position your oyster on its side with the tool still inserted and press down along the opening towards the hinge muscle, separating the halves of the shell (repeat on opposite side if necessary) 
• Twist your tool to pry the halves apart revealing the pearl hidden inside
• Clean pearls with a damp cloth as needed or wash with warm soapy water using a mild detergent (ensure water is not hot as it can damage the pearls)

Jewelry & Mounts
Cage Pendants/Lockets

• Open your cage pendant/locket and insert the pearl.
• Secure it.
• Enjoy

Mount Jewelry

• Using a 0.75mm electroplated diamond drill bit we offer or similar, drill a slight hole halfway into the pearl for mounts or entirely through for necklaces, bracelets and anklets.
• Ensure pearl fits on mount comfortably then remove before gluing.
• Apply jeweler’s epoxy glue (preferred) or super glue to mount post of jewelry as well as inside the pearl’s hole (you may use a toothpick for better accuracy).
• Gently fit the pearl to the post, twisting slightly to spread glue inside pearl and to ensure a comfortable setting. Quickly wipe away any excess glue.
• Hold the pearl/mount setting firmly in place using a clamp or clothespin while glue hardens.
• Allow glue to dry for 24 hours before wearing. 

*Pearls are graded using two major scales, A-D and 1A-3A . A newer scale, 1A-4A, began to emerge over the years due to sellers deceitfully labeling their pearls as 4A when 3A was the highest. This led customers to believe their pearls were higher quality when, in reality, their 4A was the exact same as a legitimate company’s 3A. It began as nothing more than a sketchy marketing scheme to create the appearance of a higher quality pearl, but this grading scale of 1A-4A has now become so prevalent companies all over the world have had to adjust.

List of possible colors you may receive:

• Metallic Copper
• Metallic Lilac Purple
• Metallic Rose Gold
• Metallic Gun Metal Blue
• Metallic Earthy Green
• Metallic Periwinkle
• Metallic Blue Steel
• Metallic Red Orange
• Metallic Gold
• Metallic Forest Green
• Metallic Yellow
• Gun Metal Gray
• Blue
• Bronze
• Blueish Teal
• Magenta
• Deep Coral
• Lime Green
• Midnight Blue
• Southern Belle Yellow
• Silver
• Midnight Purple
• Midnight Green
• Hot Pink
• Red Wine
• Purple
• Salmon Orange

*Not all colors listed. Color variations fluctuate.

Please note, we do not guarantee oysters that are mailed to customers for “Open-At-Home”.

Example: If you mail an oyster to a customer, they open it, and the pearl is faded or missing, etc., we would not be able to guarantee.

Reason: We are unable to authenticate whether or not the oyster in question is actually ours.

Dry Oysters
We suggest to keep all oysters refrigerated to prolong the freshness. We do not guarantee the quality of any oyster or its contents past 15 days after receipt. Occasionally oysters may be dry due to higher temperatures during transportation. Another big reason is due to manufacturers injecting less liquid inside of the oysters to save on shipping cost. This is an industry-wide change DezLin has no control over, however; a dry oyster is no indication of the quality of the pearl inside.

Odor
Possible odor may be present. Oysters inherently have a scent to them, some being stronger than others, and this is in no way a reflection of the quality of the pearl inside. Refunds/returns will not be issued for possible odors. Always store oysters in a cool, dry space to prevent spoilage.

Formaldehyde
Freshwater Oysters contain a minimal amount of formaldehyde diluted with water to help keep the shell sealed. Saltwater Oysters such as Akoyas and Red Shells do not contain formaldehyde. Please take precautions when handling if you have a sensitivity.

USPS
All orders shipped via USPS

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FREE SHIPPING
USPS Shipping is free on orders over $59 in the continental US only.Please allow 1-2 business days after your order is placed for your order to be processed and 2-4 business days for delivery.

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OVERNIGHT
Overnight shipping is available. Overnight orders must be in by 8am PST to go out that day. Overnight is not available in all areas. Some areas are 2-Day delivery. If an overnight is placed after 8am PST we can not guarantee that it will make it in one day.

Countries we ship to:
 All 50 United States and its territories, Australia, Canada, Mexico, and United Kingdom. Any order placed outside these areas will be automatically cancelled. Please reach out to us if your country is not listed and we can see if there is a way to ship to you.
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International Shipping (Australia, Canada, Mexico, United Kingdom)
International orders have a minimum charge of $30 up to 2 LBS. Additional charges for each LB thereafter. Additional taxes and customs charges are the responsibility of the customer.

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International Shipping (Customs, Import Duties, Brokerage Fees)
Customs, import duties and brokerage fees are the responsibility of the customer. These charges vary and are charged when your package reaches its destination country. We recommend that customers contact their local customs office for details on how these charges are assessed and applied. Packages returned due to unpaid duties and customs will be refunded for the contents of the product, but charged for the initial shipping fee and a 10% restocking fee.

Our Easy Peasy 15/30 Day Return Guarantee Policy makes it easy to shop online worry-free.
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15 Days Money Back Guarantee
Return your product for any reason within 15 days starting the day after the product has been delivered. No questions asked. You will receive your money back the way you paid, minus shipping costs once we receive the product and have inspected the product. You must contact us prior to shipping back to receive authorization. Simply contact us and let us know. You must contact with enough time to drop the package off with the product at the post office by the 15th day.
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30 Days Defective Guarantee
If you have an issue with any product you believe to be defective please contact us. If any products are determined to be defective within 30 days, we’ll make it right by one of the following:•Sending you replacement parts or accessories•Replacing the product with a comparable item if we are unable to match the item•Issue a refundPlease read detailed section on how to return product and for the return shipping address.You must contact us prior to shipping back to receive authorization. Simply contact us and let us know. You must contact with enough time to drop the package off with the product at the post office by the 30th day.
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Past 31 Days
An item cannot be returned for a refund, exchange, or gift card.
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Restocking FeeThere will be a 15% restocking fee applied for all returned products.